How can I verify that my order has been successfully placed?

You will receive an email confirmation from us to confirm your order was successfully placed. Kindly verify that the email address you provided is correct and valid. Also, please check your Spam or Junk folder for the order confirmation email. If you've made a payment but haven’t received a payment confirmation, please reach out to us for assistance.

If I cancel an order that used a discount code, can I get the code back for future use?

If you choose to cancel your order, any valid discount codes will be canceled and can be used again.

Can I modify or cancel my order after it has been placed?

We’re happy to help you cancel or modify your order, as long as it hasn’t been processed yet. Please reach out to us within 12 hours using the buyer’s email address and include your order number to ensure a smooth and efficient process.

I don’t see my phone model listed on your website!

Not all of our products are listed on the website. If you can't find your device, please email us with your device details and the type of phone case you're looking for.

What material is the casing made from?

Our cases are made from a variety of materials, but most commonly include TPU, PC, and synthetic leather.

Is it possible to have my order sent as a gift package?

We apologize, but we’re unable to gift-wrap your order or include a personalized message.

Do transparent phone cases tend to yellow over time?

Our clear cases offer excellent protection for your phone while maintaining its appearance. The material is designed to resist yellowing and ensure long-lasting durability.

What’s the best way to clean my phone case?

Clean your case using only water and a soft cloth. Avoid using harsh chemicals or alcohol-based cleaning products.

Do you offer international shipping?

Yes, we ship to countries around the world.

How long does take to ship?

Our products are made to order and usually ship within 1-3 business days. Please note that orders placed during weekends or public holidays may experience delays and will be processed on the next business day (Monday to Friday).

How soon can I expect to receive my order?

Delivery usually takes 5-12 business days within the United States and 9-18 days for international orders. Please note that delivery times are estimates and may be subject to delays due to unexpected factors or additional inspections, especially for items with branded images. While delays can happen, we will do our best to ensure your order arrives as scheduled.

How can I track the status of my order?

You can track your order through the tracking number that we will provide after your order is sent. Tracking codes may not be active right away. Please allow 1-3 days for the code to become available for tracking. You can track your order here. If your tracking code remains inactive for more than a week, please reach out to us for assistance.

My case has arrived, but it doesn’t fit my phone! What should I do?

We provide phone cases designed to fit most common or international smartphone models. Please ensure you carefully check and compare your phone’s model and dimensions before making a purchase. Please note that we cannot accept warranty claims if the order was placed incorrectly, such as choosing the wrong model or type. We recommend reviewing your order details before completing the payment. If you’re certain that you selected the correct model but the case doesn’t fit, please reach out to us.

My package hasn’t arrived. Can I get a refund?

There are several reasons this might occur: an incorrect destination address, the customer not answering the courier’s call, or the courier being unable to reach the provided address. If you haven’t received your order within 30 days of purchase, we will issue a full refund. However, we cannot provide a refund if the address you entered was incorrect, so please ensure you double-check your order details before completing your payment.

How do I get a refund or exchange?

Upon receiving your order, please inspect the items and contact us right away via email if you find any damage, defects, or if the wrong item was delivered. To help us resolve the issue, kindly include photos or videos of the damaged item, highlighting the affected area, as well as proof of delivery.

How long does it take to process a refund?

If you haven’t received your refund yet, please check your bank account or PayPal first. Then, reach out to your credit card company, as it may take 2-3 days for the refund to appear. Refunds typically go through a processing period before being posted. If you’ve checked everything and still haven’t received it, feel free to contact us.