FAQs

Can you ship to my country?

If you are a resident of the United States, yes, we can. We also currently offer worldwide shipping.

Which shipping method do you use for the delivery of the product?

We use the Standard shipping method so that you can receive the product as fast as possible.

How much does shipping cost?

Shipping costs depend on the number of products you ordered. We also provide free shipping on some products.

Can you ship PO BOXES, RURAL ROUTE & APO/FPO/DPO addresses?

We will use USPS service for PO Boxes, Rural Route, and APO/FPO/DPO addresses.

How much expect the delivery time for receiving my product?

NOTE: Delivery time = Processing time + Transit / Shipping time

Handling Time: 1 - 3 working days

COUNTRY: United States of America

Estimated Delivery Time :

USPS ePacket (5 - 12 days)

Yunexpress (5 - 12 days)

SF-Express (5 - 12 days)

COUNTRY: WORLDWIDE

Estimated Delivery Time :

SF-Express (9 - 18 days)

How do I track my order?

When your product is successfully shipped, you will get tracking information in your confirmation email. However, you can also check via this page - Order Tracking

Please allow giving 24 hours for the tracking information to work properly.

I want to cancel my order. How do I do it?

We may cancel an order if the product has not been dispatched. Once it transits, we will not accept any cancellation requests.

I want to change my address. How do I do it?

If you put it mistakenly or want to change the shipping address, in that case, you have 12 hours. In this daring, you need to contact us as fast as possible.

What are the conditions for receiving a guarantee?

Our refunds and exchanges are only eligible for:

  • Defective and/or damaged prints and materials
  • Goods or packages are lost and late in delivery

Please note that we do not accept any warranty requests if:

  • The buyer made an error in ordering goods such as choosing the wrong type or model of goods, for that we ask you to re-check the order details before making payment
  • Errors in writing the shipping address, because it is very risky that the goods will not reach their destination and even get lost in shipping. For that, we ask you to write down the complete and correct address